❓ Frequently Asked Questions

We’re here to make your rental experience easy and stress-free! Below are answers to common questions:

🚚 Do you offer delivery?

Yes! We offer delivery within our local service area.

Small Delivery (SUV/Trailer): $40 base + $0.89/mile
Box Truck Delivery (Large Orders): $100 base + $1.29/mile
Let us know your address during checkout, and we’ll provide a custom delivery quote.

🏠 Can I pick up my items?

Yes! We offer free customer pickup from our location in Christopher, IL.
Pickups are available Thursdays, and returns are due Sundays. Please bring a vehicle large enough for your order.

🛠 Do you set up tables, chairs, and tents?

We offer setup and teardown services for tents only:

10x10 Pop-Up Canopy: $30
10x20 Canopy: $60
Setup for tables and chairs is not included, but we stack them neatly for easy transport.

📅 How long is the rental period?

All rentals are for 3-day weekends:

Pickup on Thursday
Return on Sunday

Need a longer rental? Contact us and we’ll try to accommodate.

💳 What’s required to book?

To reserve your items:

A 25% refundable security deposit is required.
Full payment is due 7 days before pickup.
A valid ID is required at pickup.

🔄 What’s your cancellation policy?

You may cancel your rental up to 7 days before your event for a full refund.
If canceled within 7 days, the 25% deposit is non-refundable.

🧾 What if something gets damaged or goes missing?

Customers are responsible for lost, stolen, or damaged items.
You’ll be charged the full replacement cost for anything not returned in good condition.

We also offer an optional Damage Waiver for 10% of your order total to protect against accidental damage.

📨 What happens after I book?

You’ll receive a confirmation email with:

Pickup or delivery details
Rental item list
Contact info for any questions

Bring a valid photo ID when picking up your rental.

Still have questions? Reach out via our Contact Page or message us on Facebook!